Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must also be in the original packaging with all the original hardware.
We will warranty any manufacturing defects or malfunctions with a full refund or replacement within reason outside of the 30 days.
If the reason for the return was our fault (wrong item made, defective item that we manufacture or miss labeled product etc.) we will issue a full refund (minus shipping). If the return is at fault of the customers (missordered, ordered too many, incorrect product selections etc.) We will issue an %80 refund (20% restocking fee and minus shipping).
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kleckertactical@gmail.com
Shipping returns
To return your product, mail your product to: 13377 Duffield Rd, Montrose, MI 48457
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at kleckertactical@gmail.com for questions related to refunds and returns.